Current roleICT Service Support Specialist
Professional portfolio
Michele Di Lucia
ICT Service Support Specialist
I work across IT support, systems, identities and networks. Alongside my role, I develop web applications and strengthen my cybersecurity and infrastructure skills through practical projects.
Emilia-Romagna, Italy
MDAdd michele.webp
Michele Di Lucia
ICT Service Support Specialist
Profile
Technical skills applied to real environments.
I support users and manage endpoints, identities, systems and network services in a business environment.
My Computer Engineering background and personal projects extend this work into web development, virtualisation, networking and security.
Areas of interest
Cybersecurity · infrastructure · transport
Skills
Operational areas and technologies.
A concise overview of the areas I work in and continue to develop.
ICT Service Support
User support, troubleshooting, endpoints, Microsoft 365 and technical request management.
Systems & infrastructure
Windows, Linux, Active Directory, networking, virtualisation and core services.
Cybersecurity
SIEM, endpoint security, event analysis, hardening and hands-on labs.
Web development
PHP, JavaScript, MySQL and web interfaces built around operational requirements.
Portfolio
Selected projects.
Applications, infrastructure and work in progress that reflect how I approach technical problems.
01 / SOFTWARECase study
Bertazzoni 3D Configurator
A web configurator for composing and visualising emergency vehicle equipment and components in 3D.
02 / SOFTWARECase study
CISOM Operations Platform
A platform for managing field activities, roles, materials, stock levels, expiries and reporting.
03 / INFRASTRUCTUREEvolving
HomeLab & Private Cloud
A home environment for virtualisation, networking, security and controlled experimentation.
04 / RAILWAYTo be built
Railway Lab
A planned area focused on railway traffic, simulation and clear technical documentation.
ICT Service Support Specialist
Dallara AutomobiliTechnical support, endpoint and identity management, Microsoft services, networking and security tools.
Computer Engineering
Bachelor’s degree · Master’s in progressA programme focused on systems, networks, software development and engineering methods.
Operational volunteering
Emergency response and civil protectionActivities that strengthen responsibility, communication, teamwork and priority management.
Explore my professional profile.
View the full resume or contact me directly.